We love our customers and want them to always be happy with their purchases. If at any time during the life of your jewelry you need something repaired, re-plated, polished, a lost gemstone, etc. please contact us and we will do everything to make your jewelry like new again. We stand behind our products. All gemstones are natural and can crack, chip, or break but a lot of times we can replace them so please if this happens to you let us know. Please note the gemstones or other natural items will not be exactly the same as they differ slightly, but we will do what we can to make the piece like new.
We enjoy working with our customers and can accommodate most special requests. So if there is an item you are looking for online and prefer to order in another metal we are usually available to make it for you. We appreciate you and thank you for your business.
Care and Repairs
All jewelry should be treated with tender loving care to keep it looking its best. Daily wear can take its toll on precious metals and stones. To enjoy our beautiful jewelry for a long time, we recommend that you follow these steps:
1. We recommend using a jeweler’s cloth to clean your jewelry and not cleaning solutions. Some jewelry cleaning solutions can strip the Vermeil, White Rhodium, or Oxidized plating on your jewelry. Jewelers cloths can be purchased online.
2. All Heather Hawkins gemstones are natural and therefore require special care. Avoid wearing jewelry in environments like the beach or pool. Chlorine and other chemicals are harmful to gemstones.
3. Make sure to keep your jewelry in a safe place to avoid scratching or damage - a soft bag usually does the trick.
Accidents happen. Each piece of Heather Hawkins jewelry is handcrafted and therefore delicate. Please treat your jewelry with respect, since we cannot repair damage resulting from improper handling or lack of care.
We are happy to repair any item that is defective in material or workmanship, under regular use, free of charge. All other repairs are provided at our discretion, and at a reasonable cost.
For inquiries about repairs, please contact firstname.lastname@example.org
We are all shaped differently; please take care when ordering your jewelry to suit your style in size, color, and length. Most of our necklaces are adjustable with an extension chain to accommodate a variety of outfits and neck sizes.
When ordering rings please make sure to check your size with your local jeweler. All Heather Hawkins rings are custom order.
If you receive an item and the size is not comfortable for you please contact us immediately at email@example.com and we will do what we can to accommodate you.