We offer a 14 day return or exchange policy for all items purchased from shophh.com. Please note, all sale or promotion items are final sale and may not be returned. However, we will sometimes make exceptions if you do not love the item. We want you to be happy so we will offer a store credit or exchange so you can get a piece of jewelry that you will love.
If you purchased your item at a retail store please see the store and follow their return policies.
All gifts may be exchanged for an item of equal or greater value, the difference in cost and shipping charges are the responsibility of the customer who is making the exchange. Any lost difference will be applied towards a store credit to use at any time.
To return or exchange an item, just follow these simple steps:
1. Contact email@example.com within 14 days of purchase to request our return address and a return authorization number. This number is required to make a return.
2. To be eligible for a return, your unused item must be in its original packaging. Box up your item securely to prevent damage in transit. Shophh.com is not responsible for any damage to items in transit. Please write your return authorization number clearly on the outside of your box to expedite the return process.
3. Ship the item to our return address given to you upon return request. We recommend tracking your shipment, as we cannot be held responsible for any items lost or damaged in transit.
Once your return has been approved, we will refund the purchase price, excluding any shipping charges, typically within 48 hours. For exchanges, once the item has been received and approved, the new item will incur no shipping cost on the way back to you.
If your purchase was damaged upon shipment to you please contact us within 48 hours of receipt so we can replace your item as soon as possible. Please contact us at firstname.lastname@example.org for further instructions.
As each piece from Heather Hawkins is made to order, there are no cancellations. All orders placed online via www.shophh.com will be processed once you complete the checkout process. However, if you need to make changes, we will do our best to accommodate you. To make a change, please contact email@example.com within 24 hours of the time of your order and we will be happy to assist you.